To help us serve you, our valued customer, please complete the following. Answer questions as they relate to you. For most answers, check the boxes most applicable to you or fill in the blanks.

Contact Information

Name*

Address*

City*

State*

Zip*

Telephone*

Email*

Sales/Marketing

1.

How easy was it for you to reach a Global representative when needed?

Very Easy
Moderately Easy
Fair
Rather Difficult
Very Difficult
N/A

2.

Did your Global representative return your call promptly?

Immediately
Quickly
Same Day
Rather Slowly
Did not return my call
N/A

3.

Was your Global representative helpful and knowledgeable?

Both very helpful and knowledgeable
Somewhat helpful and knowledgeable
Willing to find answers to my questions
Not very helpful or knowledgeable
Not helpful or knowledgeable at all
N/A

4.

Did you receive the information that you needed in a timely manner?

Immediately
Quickly
Same Day
Rather Slowly
Still waiting for more information
N/A

5.

What was your impression of Global's marketing materials?

Very professional and informative
Fair
Poor quality and lacking in information
N/A

Service/Training

6.

How easy was it for you to reach a Service Technician when needed?

Very Easy
Moderately Easy
Fair
Rather Difficult
Very Difficult
N/A

7.

Did your Service Technician return your call promptly?

Immediately
Quickly
Same Day
Rather Slowly
Did not return my call
N/A

8.

Was your Service Technician helpful and knowledgeable?

Both very helpful and knowledgeable
Willing to find answers to my questions
Not very helpful or knowledgeable
N/A

9.

Did you receive the replacement part(s) that you needed?

Received all parts by promised delivery date
Received all/some parts in a timely manner
Some parts were on back order
Did not receive all parts ordered
N/A

10.

How would you rate the training that you received?

Very comprehensive and useful
Moderately comprehensive and useful
Fair
Poor
Did not receive training
N/A

11.

How easy is it to operate your Global unit(s)?

Very Easy
Moderately Easy
Fair
Rather Difficult
Very Difficult

12.

How easy is it to maintain your Global unit(s)?

Very Easy
Moderately Easy
Fair
Rather Difficult
Very Difficult

Overall Performance

13.

Are you pleased with the service that you received from Global?

Very pleased
Moderately pleased
Fair
Rather Displeased
Very Displeased

14.

Do you feel that Global offers a good value for the price?

Excellent Value
Fair
Poor Value

15.

How satisfied are you with the functionality of Global's products?

Very Satisfied
Moderately Satisfied
Fair
Rather Dissatisfied
Very Dissatisfied
N/A

16.

How satisfied are you with the reliability of Global's products?

Very Satisfied
Moderately Satisfied
Fair
Rather Dissatisfied
Very Dissatisfied
N/A

17.

How likely are you to purchase from Global in the future?

Definitely
Probably
Possible
Probably Not
Definitely Will Not

18.

How likely are you to recommend Global to others?

Definitely
Probably
Possible
Probably Not
Definitely Will Not

Would you like a Global representative to contact you regarding this survey?

Yes  No

Would you like to receive more information on any of Global's exceptional product line? Please check the boxes that you are interested in and we will be happy to send you information. Thank you. ( Select all that apply.)

Regional 700
Regional 1200
Ultimate 2100
Heavy 3200
Ultimate GL1800
Heavy ER2875
AirPlus! Forced Air Deicing System
IceWolf Pedestal-Mounted Deicing System
Catering Units
Cabin Service Units
Decontamination Units

* Indicates required field.