Parts and Services
Spare Parts Support
The core of Global's Service commitment is our ability to have the parts you need where you need them and when you need them. Global's people understand the need to keep equipment in service and they share your sense of urgency. For assistance, call 888-780-0303 or email us at firstname.lastname@example.org.
Our Technical Support Help Desk is available around the clock to help you troubleshoot your problems and determine the most likely solutions. For assistance, call 888-780-0303 or email us at email@example.com.
Field Service Support
When remote technical support cannot get your equipment back into service Global has experienced field service technicians who can help you troubleshoot and fix the problem at your site. Contact Charles Preston at 913-780-0300 x3910 for Field Service.
Operator and Maintenance Training
Either at our factory or at your site, Global can provide world class training on the proper maintenance and operation of your Global equipment. Global provides two and four day classes and can customize content and presentation of the material to meet your specific needs.
Global Ground Support offers a turn-key PM service for Global and Simon deicers. For a fixed fee Global will send a factory-trained technician to your site and perform a complete Preventive Maintenance service on your deicer.
Equipment Repair and Overhaul
Global has extensive experience in repairing, overhauling and refurbishing Global, Simon and Trump deicers. Depending on your needs and the condition of the equipment Global can completely overhaul the unit or do just enough to bring the unit back into service for another season.
On-site Maintenance Service
Global's extensive experience and capabilities in maintaining aircraft deicing operations can also be applied in season-long equipment maintenance services. Working on your site, Global's staff of factory trained technicians, backed by the technical and logistics expertise of our factory, will guarantee your operations are never disrupted by unplanned equipment downtime.
Working with our financial partners Global Ground Support is able to provide flexible short and long term leases with either $1 buyout or Fair Market Value buyout options at the end of the lease period.